Refund policy
RETURN & REFUND POLICY
Last updated: August 2026
Because all Lil' Crumb Cookies are made fresh to order, we are unable to accept returns or exchanges. All sales are final.
Damaged or Incorrect Orders We take great care in packaging every order to arrive safely and fresh. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at rachel@lilcrumbcookies.com with:
- A photo of the damaged or incorrect items
- Your order number
We will review each case and, at our discretion, offer a replacement or store credit. We are unable to issue refunds for orders that have been delivered and accepted without reported damage.
Lost or Stolen Packages Once an order has been handed to the carrier and marked delivered, Lil' Crumb Cookies is not responsible for lost or stolen packages. Please ensure your delivery address is correct at checkout. We recommend contacting your local carrier for assistance.
Order Cancellations Orders may be cancelled within 24 hours of placement for a full refund. After that window, production may have already begun and we are unable to cancel or refund the order.